11kk Casino's Terms and Conditions — Fully in Bengali

1 General Terms & Conditions

By using 11kk Casino (hereinafter referred to as the "Platform"), you confirm that you have fully read, understood, and agreed to these Terms and Conditions. These Terms constitute a legally binding agreement between 11kk Casino and the user.

These Terms and Conditions may be updated at any time. For significant changes, we will endeavor to notify you via your registered email or through a platform notification. However, it is the user's own responsibility to check this page regularly.

2 Account Register

Accurate and truthful information is required to open an account at 11kk Casino. Creating an account with false information is strictly prohibited and will result in immediate account closure.

• Each person is allowed to open one account only.
• Your correct full name, mobile number, and email address must be provided when creating an account.
• It is the user's responsibility to keep their account password confidential.
• Enabling Two-Factor Authentication (2FA) is recommended to keep your account secure.
• Sharing or allowing others to access your account is prohibited.
• If you notice any suspicious activity on your account, contact customer support immediately.

A verification process may be required after registration. You may be asked to submit a photo of your National ID or passport. Some features may be restricted until verification is complete.

3 Eligibility & Age Requirements

The minimum age to use 11kk Casino's services is 18. If a user creates an account under the age of 18, that account and all associated transactions will be considered void.

In addition, the following individuals may not open an account at 11kk Casino:

• Employees of 11kk Casino or its affiliated companies, and their immediate family members.
• Residents of countries or regions where online gaming is completely prohibited.
• Anyone who has previously been banned or permanently excluded from the platform.

4 Deposits & Payments

Deposits at 11kk Casino can be made via bKash, Nagad, Rocket, and USDT. Deposits are generally credited to your account within 5 to 10 minutes.

• Minimum deposit amount is BDT 100.
• The maximum deposit limit may vary depending on the payment method and account type.
• Deposits must be sent from your own registered number or account.
• Third-party deposits are not accepted and constitute a violation of our anti-money laundering policy.
• There are no additional charges on deposits, though your payment provider's own fees may apply.

5 Withdrawal Policy

Account verification (KYC) is required to withdraw winnings from 11kk Casino. You will need to submit a photo of your National ID or passport to complete verification.

• Minimum withdrawal amount is BDT 500.
• Withdrawals from verified accounts are typically processed within 5 to 15 minutes.
• Withdrawals will only be sent to your own registered payment account.
• Daily and weekly withdrawal limits may apply.
• Unusual withdrawal patterns may require additional verification.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.

6 Bonuses & Promotions

11kk Casino regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be met.

• The welcome bonus is available to new members on their first deposit only.
• To activate a bonus, a deposit or gameplay must be completed within the specified timeframe.
• Withdrawals are not permitted until the bonus wagering requirements have been fulfilled.
• Abusing bonuses through multiple accounts or the same device will result in forfeiture of the bonus and any winnings.
• 11kk Casino reserves the right to modify or cancel any bonus offer at any time.
• Free spin bonuses generally apply to specific slots games.

7 Gameplay Rules

All games at 11kk Casino are powered by RNG (Random Number Generator) technology, ensuring that every outcome is completely fair and random.

• If your internet connection drops during a game, the bet result will be saved on the server.
• If a game is interrupted due to a technical issue, 11kk Casino will provide a reasonable resolution.
• In the event of a dispute over a game result, the server logs will serve as the final evidence.
• A maximum win limit may apply to a single game, as specified in the game description.
• In Live Casino games, the dealer's decision is final.

8 Fraud & Security

11kk Casino takes a strict zero-tolerance stance against fraud. The following activities are strictly prohibited:

• Using bots or automated software to play games.
• Exploiting system vulnerabilities or bugs.
• Money laundering or any form of illegal financial activity.
• Opening an account using a false identity or stolen information.
• Creating multiple accounts to take advantage of bonuses.
• Colluding with other users to manipulate game outcomes.

If any such activity is detected, the account will be immediately suspended or permanently closed, and all balances may be forfeited. Legal action may also be taken if necessary.

9 Responsible Gaming

11kk Casino believes gaming is a form of entertainment — not a source of income or a path to addiction. We are always committed to promoting responsible gaming.

• You have the option to set your own daily, weekly, or monthly deposit limits.
• Your account can be temporarily suspended for a set period using the self-exclusion option.
• If you notice signs of problem gaming, please reach out to our support team.

For more details, visit our Responsible Gaming View page.

10 Privacy & Data Protection

11kk Casino takes the privacy of users' personal information extremely seriously. Your data is never sold to third parties.

• Personal information is used solely for account management and verification purposes.
• Payment information is always stored in encrypted form.
• To view our full Privacy Policy Privacy Policy Visit page.

11 Account Closure & Suspension

11kk Casino reserves the right to close or suspend an account under the following circumstances:

• Violation of the Terms and Conditions.
• If fraudulent activity is detected.
• If KYC verification fails or false information is found.
• If the account has been inactive for an extended period (more than 12 months).
• At the user's own request.

If you wish to close your account, please contact customer support. Make sure to withdraw your balance before closing.

12 Dispute Resolution

If you have a dispute or complaint, please contact our customer support team first. We generally aim to provide a resolution within 24 to 48 hours.

• When submitting a complaint, please include the transaction ID, date, and full details.
• Server logs are the final authority in any dispute over game results.
• Keep records of withdrawal history and payment screenshots in case of financial disputes.
• If the matter is not resolved through customer support, you may escalate it to a higher authority.