11kk Casino's Privacy Policy — Your data is safe with us

1 Introduction

11kk Casino (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website or app, why we collect it, and how we keep it secure.

By creating an account or using 11kk Casino, you agree to this Privacy Policy. If you do not accept any part of this policy, please refrain from using the platform.

2 What information we collect

11kk Casino collects specific information to deliver our services and maintain platform security. We never collect data beyond what is necessary.

3 How we collect information

We collect information through several methods. Please familiarize yourself with each of them:

• Collected Directly: Information you provide directly during registration, KYC form completion, and deposit.
• Automatically: Device and session data is collected via cookies and tracking technologies while you use the website or app.
• From Third Parties: Limited data may be received through payment gateways or identity verification services.
• Live Chat & Support: Information shared during customer support interactions may be recorded.

4 Use of Data

11kk Casino uses collected data only for specific, defined purposes. No information is used for unnecessary or harmful ends.

• For account creation, verification, and management.
• For processing deposit and withdrawal transactions.
• To detect and prevent fraud, money laundering, and illegal activities.
• For providing customer support and resolving disputes.
• To notify you of new bonus offers and promotions (only if you have given your consent).
• To improve the platform's technical performance and enhance the user experience.
• To fulfill legal obligations and maintain compliance with regulatory authorities.
• To monitor responsible gaming practices and identify potential issues.

If you no longer wish to receive marketing messages, you can opt out at any time by contacting customer support.

5 Data Sharing Policy

11kk Casino never sells your personal information. However, in certain limited circumstances, data may be shared with third parties:

• Payment Processor: Necessary information is shared with bKash, Nagad, or Rocket to process deposits and withdrawals.
• Identity Verification Service: Limited data may be shared with authorized verification partners as part of the KYC process.
• Law enforcement: We are required to provide information in response to a court order or valid legal claim.
• Affiliated Organizations: Shared solely for service operation purposes with 11kk Casino's approved game providers or technology partners.

6 Data retention and security

11kk Casino uses industry-standard security technology to protect your data. Our servers are monitored around the clock, 24 hours a day.

• All data is stored with 256-bit AES encryption.
• TLS 1.3 protocol is used during data transmission.
• Payment details are stored in a separate secure vault and cannot be accessed directly by any staff member.
• Regular security audits and penetration testing are conducted.
• Even after account closure, data may be retained for up to 5 years to meet legal obligations.
• If a data breach is detected, affected users will be notified within 72 hours.

7 Cookie Policy

11kk Casino uses cookies on its website and app. Cookies are small text files stored on your device that help improve platform functionality.

• Essential Cookies: Essential for login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
• Performance Cookies: Helps analyze page load speed and identify technical issues.
• Functional Cookies: Remembers your preferred language and settings.
• Analytics cookies: Used to analyze user behavior and improve the platform.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit some platform features.

8 Your Rights

Under 11kk Casino's Privacy Policy, you hold certain important rights. We always respect and uphold these rights.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request that any incorrect or outdated information be updated.
• Right to Erasure: If there is no legal obligation to retain it, you may request deletion of your data upon account closure.
• Right to Restrict Processing: You may request that the use of your data be restricted for specific purposes.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.

To exercise any of these rights, please contact customer support. We typically respond within 30 days.

9 Child & Minor Protection

11kk Casino is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be permanently deleted. You are advised to enable Parental Controls on your device.

10 Policy Changes

11kk Casino reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• For major changes, a notification will be sent to your registered mobile number or email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you always have the option to close your account.

11 Contact

If you have any questions or requests regarding this Privacy Policy, please reach out to our dedicated support team.

If you wish, you can FAQ Page you can also find answers to common questions or Responsible Gaming page to better protect yourself.